Got charged twice

[Cjjjwatches]

I recently signed up for NOWtv 7 day trial. Fee days later I have been charged £9.99 and £5. Why is this ?! I thought trials you don’t pay

[commanda6]

Hi @Cjjjwatches 

This is a customer forum, but I can point you in the right direction.

You get seven days free access with the trial but you need to cancel the memberships before the end of the trials, otherwise the system will charge you.

If you haven't used any of the memberships since your trial was up, you might be able to get a refund. To do this first go to the following link to find out what the charges were for

https://www.nowtv.com/gb/account/payments

From here, you'll be able to see your recent payments. Then go to the following link to issue a refund request

https://www.nowtv.com/gb/account/payments/query/incorrect-charge

keep in mind that you will need to issue a separate request for each membership type . Remember to be as detailed as you possibly can in the information that you give.

Hope this helps you out😀

[RoyB]

@Cjjjwatches 

How many days later? ‘Fee’ seems to be a typo 😢

You get seven days free, cancel or not, subscribe or not, but it’s wise to cancel on the 5th day or earlier, as the billing cycle can get set in motion on the 6th day.

The two charges are because with whichever membership you trialled, Cinema or Entertainment, you will get a free trial of Boost, £5. This will evaporate if you cancel the membership you chose (or should; there are reports of Boost carrying on on its own, charging you £5 for boosting nothing), but will certainly carry on if you don’t cancel the membership in good time.