@Anonymous User
This for TV passes or Broadband?
There is a number to call, BUT for broadband ONLY.
For all things TV passes you can get to Live chat below, the "bot" is not designed to be speaking to someone, just similar to Amazon to try resolve it quickly.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
