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KS100
Observer

GETTING GHARGED MONTHLY AND AM NOT A NOWTV MEMEBER

Why am I getting charged monthly for a service that I don't use and and from a supplier that am not even with?? I switched from NowTv last year to a different provider. looking at my payment account and found out that they been charging me monthly and taking the money from my direct debit, even though i was already paying for my new provider's service. so basically paying twice. Called them last month, well chatted online because you can never get to speak to someone on the phone. Whoever i spoke to assured me that it was a mistake on their part and when i changed over, they didn't cancel my package and will be refunded and should get the money in the account in the week following, it's now 2 months already, received nothing and still getting charged. Someone please make it sense to me?? 

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RoyB
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Re: Getting Charged Monthly And Am Not A NowTV Member

@KS100 

 

Charged for what?

 

https://help.nowtv.com/article/how-to-contact-now

Line 3. Overhead, without any fuss, the stars were going out…..

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RoyB
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Re: Getting Charged Monthly And Am Not A NowTV Member

@KS100 

 

Charged for what?

 

https://help.nowtv.com/article/how-to-contact-now

Line 3. Overhead, without any fuss, the stars were going out…..
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gavs82008
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Re: GETTING GHARGED MONTHLY AND AM NOT A NOWTV MEMEBER

@KS100 

You will need to call the broadband team to get the refund sorted, we are just customers on the forum so we are only able to help with advise etc. 

 

Number to call in the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help
KS100
Observer

Re: GETTING GHARGED MONTHLY AND AM NOT A NOWTV MEMEBER

I would like to know what am getting charged also? I don't have anything set up. No Tv subscription, No calls or broadband, nothing from Now. And No other account set up somewhere else in my name or account. 

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gavs82008
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Re: GETTING GHARGED MONTHLY AND AM NOT A NOWTV MEMEBER

@KS100 

Can you tell us what you are getting charged so we can try be of some help. 

 

Use this link to determine if you have any other accounts with the same payment details. 

https://help.nowtv.com/article/find-an-account

 

FYI that I do not work for NOW, just a NOW customer trying to help
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