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Hrmurph1
Advocate
‎14-01-2023 10:49

Full refund

Hi Community, 

Does anyone know how I would initiate a refund on the Day Pass + Boost?

I haven't touched it/activated it/done anything with it since purchase (purchased less than an hour ago) and therefore entitled to a full refund as per the Consumer Act.

I cannot find an email anywhere to start the process and this so-called "chatbot" isn't available. 

Does anyone know the best course of action...

Thanks in advance,

H

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1 Reply
schnapps
Legend 5
Legend 5
‎14-01-2023 10:52

Hi @Hrmurph1 

Get in touch with live chat by clicking the green chat online box towards the top of the screen from this link page below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

Also I would recommend adding a Payment pin to your online NOW account, if other family members have access to devices in your name or if you sell on or recycle a device without removing your account login details from it.

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