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Advocate

Free trial - how can I cancel

Hi

I’m within my free trial and would like to cancel my contact. I’ve been into my account then passes but I can’t seem to cancel it.  Also, I’ve looked through the other categories and can’t seem to find how. No online chat available. Any suggestions?  Thank you

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Legend 5
Legend 5

Re: Free trial - how can I cancel

@Dawn2 How close are you to the end of your free trial? You can’t cancel on the last day of thee trial as NowTV will have requested the first actual payment. Also this being Sunday and if your trial ends tomorrow, the payment request has probably already been made for collection tomorrow.

 

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Legend 5
Legend 5

Re: Free trial - how can I cancel

@Dawn2 How close are you to the end of your free trial? You can’t cancel on the last day of thee trial as NowTV will have requested the first actual payment. Also this being Sunday and if your trial ends tomorrow, the payment request has probably already been made for collection tomorrow.

 

View solution in original post