Free trial costs £8.99...

[starman73]

Clearly states Start Free Trial

But would charge £8.99 !!??!!

[RoyB]

@starman73 

Are you eligible for a free trial of Entertainment?

I’m finding a disconnect between certain of the screens in this area, where the one you start from does not quite know your circumstances, but the one you go to does.

What happens with Kids and Hayu, where perhaps you would be eligible for one or both?

[starman73]

Are you eligible for a free trial of Entertainment?

Button states "Start Free Trial", so it appears I must be. Not prepared to click through on others as I might end up getting them.

[RoyB]

Hi @starman73 

My hypothesis, for this and a couple of similar issues, is that the first screen doesn’t know enough about you, and so it offers you a free trial, but the second screen does know enough about you to know that you aren’t eligible, and so offers you the chargeable option.

In another case, something of the reverse is happening, where the first screen shows an upcoming charge at renewal time, but the second shows that the next month is in fact taken care of; by a B&M free pass, as it happens.

You raised this issue because you thought something here was incorrect; and I think that is the first screen offering the pass, not the second screen wanting to charge for it.

i would have thought you would know, objectively and not based on what we both recognise as a faulty dialogue, if you were entitled to a free pass here or not; i.e. have you ever had an Entertainment pass in the past?

[starman73]

we both recognise as a faulty dialogue, if you were entitled to a free pass here or not; i.e. have you ever had an Entertainment pass in the past?

If it is a fault, Now TV need to fix it. The current fault is not in my favour. As for entitlement, you can get more than one free trial. I have had entertainment in the past, but I can get offered another trial. There are forum posts stating that.

[RoyB]

@starman73 

Yes, it’s a fault, and yes it needs fixing.

Or to be more exact, if you really are entitled to a further Entertainment Free Trial, there are two faults that need fixing.

My money is on there being only one fault, which in this case is dangling the prospect of a free trial, but you aren’t actually entitled to it.

Though hard links to some of these posts about further free trials, rather than just vague mentions of them, might be useful.

[starman73]

Though hard links to some of these posts about further free trials, rather than just vague mentions of them, might be useful

You replied to one.

https://community.nowtv.com/t5/Account-Billing/Another-set-of-free-trials/td-p/507318

[RoyB]

@starman73 

Ah, that one. Well found. Perhaps not all of my polite scepticism came across there.