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Anonymous User
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03-12-2015 18:35
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Free trial but being charged?!
I'm on a free trial on the entertainment
And movie package. I see my bank had been charged 3 X 10p. It's not the amount that bothers me but I'd like to know why you are removing any money from my account with out my permission. A free trial is a free trial, there was no cost advertised for episodes or any warning of a removal of money as a formality of checking there is money in my account.
I'm not happy about this, I would like a staff member, not a community contributor to answer to this. In the mean time I will be checking the legalities of this with the financial ombudsman.
And movie package. I see my bank had been charged 3 X 10p. It's not the amount that bothers me but I'd like to know why you are removing any money from my account with out my permission. A free trial is a free trial, there was no cost advertised for episodes or any warning of a removal of money as a formality of checking there is money in my account.
I'm not happy about this, I would like a staff member, not a community contributor to answer to this. In the mean time I will be checking the legalities of this with the financial ombudsman.
54 REPLIES 54
Anonymous User
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03-02-2016 11:41
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I have noticed that today I have been charged 6.99 for the last 2 months, I had a free trial for 14 days and then had entered a code for 6 months of entertainment which is due to expire 27/06/16. Please could you look into this please
Anonymous User
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03-02-2016 12:39
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Hi @Anonymous User
Thanks for your post.
Sorry to hear that 😞 I'll get this looked into for you and will email you shortly.
Birgit
NOW TV Team
Anonymous User
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08-06-2018 11:47
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Happened to me too seems to happen to a LOT of people. Just been billed after canceling so called "free trial"
Anonymous User
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18-06-2016 21:52
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Hello this has happened to me too?
Anonymous User
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18-06-2016 22:01 - edited 18-06-2016 22:02
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Hi @Anonymous User
Thanks for your post and welcome to the forum. Live Chat can help with this. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will get you up and running
Anonymous User
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17-07-2016 17:55
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I've been charged £50,94 for the last 3 months and I don't understand why! how can I get in touch with you to understand what's going on? Thanks
Anonymous User
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17-07-2016 18:05
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Hi @Anonymous User
You can contact Live Chat by clicking on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
Anonymous User
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21-06-2016 13:30
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Hi @Anonymous User
Just wondering if you managed to speak to live chat to sort this out ?
Thanks
Andy
Anonymous User
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21-06-2016 14:13
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Hi Andy. Sorry I didn't get a chance. Also I've accidentally removed my
main chrome cast device and it says I've reached my limit. Can you renew
this please? Thank you
main chrome cast device and it says I've reached my limit. Can you renew
this please? Thank you
Anonymous User
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21-06-2016 14:14 - edited 21-06-2016 14:14
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Hi @Anonymous User
Live Chat can help with this. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
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