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Hlpreston
Advocate

Fraudulent email

 

Today I received a very convincing email saying my card had been declined and that I needed to update my payment details clicking on the link. I knew the money had come out of my bank so I knew it was a fake email. I have tried uploading a picture but it wouldn’t work but they look identical to the actual now tv emails

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2 Replies
Jin88
Advocate

Re: Fraudulent email

I received an email like this yesterday as well. It had my name written exactly as it is on my nowtv account. I've checked my bank today and the payment appears to have worked as it should.

 

Curious as to whether it's actually a legitimate nowtv email but sent in error.

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gavs82008
Expert 2

Re: Fraudulent email

@Jin88 @Hlpreston 

This sort of thing must be highlighted to Now TV staff, they only occasionally monitor and post on the forum. 

 

I would recommend using the Live chat. They should then be able to receive the email and confirm if it is legit or not. 

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

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