cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

Fraudulent activity on my account

How can I speak to someone about a sky sports day pass being bought on my account but not by me. I have checked the devices and there are no unknown devices so I do not understand how this has happened, yet 9.99 is pending to come out of my account. If you knew me at all you would know there is no way I would be spending a tenner on sport haha. Is there am email address or phone number to call as the live chat is not working

0 Thanks
Reply
2 Replies
Highlighted
Legend 5
Legend 5

Re: Fraudulent activity on my account

Hi @Michelle0384 

 

Anybody else in the home have access to your playback devices (kids are a good example) and bought the day sports pass accidentally on the playback device that they was watching on ?

 

Do you have a payment pin setup on your account to avoid the above happening ?

 

To setup a payment pin go to My Account > Settings & Pins whilst logged in on here.

 

With regards to a refund the best option at the moment is go to My Account > Passes & Vouchers on here and under the FAQ " i think i have been incorrectly charged - what should i do ? " there is a request form you can fill in and send back to NowTV.

0 Thanks
Reply
Highlighted
Advocate

Re: Fraudulent activity on my account

No just me and my boy and he was playing on minecraft when the email receipt came through lol.

I didnt know about the payment pin so I will go check that now, thank you and I will email them too through the form if I can find it on this site. I always seem to go round and round circles trying to find what I need!

 

Thank u 😀

0 Thanks
Reply