Fraudulent activity on my account.

[Anonymous User]

Can someone please contact me as I have had multiple payments taken out of my account (total of over £500) it’s ridiculous that you guys don’t even have a phone number for something of such a serious nature.

The bank thinks it is fraud but I need to speak to you first (the bank has demanded I do so before escalating this) to make sure his hasn’t been made in error.

Or if you have a phone no, that would be appreciated. Or please contact me ASAP.

Regards,
James

[Anonymous User]

now tv have been taking 2 payments monthly from my acc since july 2015.... around £ 500   they said i have 2 accounts when i do not..... going to seek legal advice if they do not pay my money back, also asked them to remove my debit card,,, its still there.

will never use now tv again

[RoyB]

@Anonymous User 

Ask NowTV to prove you have two accounts, and that you opened them both.

Better now, for you, if they can do that, than in court.

And better now, for them, if they can’t.

Oh, and perhaps start checking your bank statements more frequently?

[Anonymous User]

Thanks I will.

[Anonymous User]

I have had payment for a sky sports pass ordered from my account, which I did not order.

I believe this to be fraudulent can someone please contact me to discuss.

[gavs82008]

@Anonymous User 

This is a customer forum. Best to go onto live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint

[RoyB]

@Anonymous User 

And run, don’t walk, to your NowTV account, set a Payment PIN, and check your devices for an entry you don’t recognise.

Have you got a toddler?

Come back for more advice after you have talked to Live Chat as @gavs82008  suggests, if it looks like you have been compromised.