@Anonymous User @Anonymous User firstly, it's mainly other customers on the community page. NowTv employees do occasionally pop in but no one in a position to access accounts.
Just to ensure that your account is secure, add a pin to your account by clicking on the little man in the top right, manage account, at the top of the next page is the 3 lines (hamburger) so click on that and then pins and settings. This will ensure only you can purchase passes.
So, back to the issue. You can email customerservices @ nowtv.com (ensuring no spaces), explain your situation and request refunds. The alternative is to use the complaints form (click the blue text about half way down the page).
https://help.nowtv.com/article/how-to-submit-a-complaint
