I had the same thing happen to me I was sure I had cancelled. But instead of finding out straight away I wasn't informed of the money being taken from my account and only found out 4 months later. I requested a refund as I hadn't used ti since the week trial. As I am 16 and informed them of this I have been granted the last months worth of money back and am waiting on this process now. However, I do feel that I have been slightly cheated with this as I wasn't notified of the transactions going on and therefore didn't know. Also, it can surely be seen that I did not use my account for the months I was charged for. This process doesn't seem right as I have now lost £40 and at my age I really need that money. I feel that surely there could be a better refund system for this. Or at least being granted some more time to use the subscription which I never used as I thought I had cancelled and at least get my money's worth - of course this wouldn't even be ideal but at this point i'm absolutely gutted by what I have lost.
this is exactly what happened to me. I thought I cancelled at Xmas but it turns out I had cancelled the "boost" but was unaware that it was auto-renewing. I found out today from my bank account that they have taken £33.99 pcm for four months without me realising. Live chat have refunded the latest payment but I am still over £100 down despite not using the service or being aware I had it
The £33.99 is the price of the Sports membership.
Each membership is completely separate you’ll have to go into your account / passes to ensure every membership has been cancelled.
Keep trying on live chat or drop customer support an email (address in below picture).