Forget to Cancell the Subscription

[Anonymous User]

Hi,

Recently I configured NOW TV stick and I gave my payment details because It asked at the set up of the NOW TV account. It was automaticaly available some subscriptions with 14 days trial period. Some how I was forget to cancelle the 14 days subscription and it was charged £9.99 and now I can see that there are pending subscription charges for Cinama and Boost etc.

I don't want to pay those payment. How can I sort this out? Do NOW TV can refund all the money they have charged. I not watching any movies or any now channels.

Kind regards,

PK

[gavs82008 · Accepted solution]

@Anonymous User 

Head onto Live chat and explain the situation, hopefully staff at NOW can help you out.

Live chat, click on “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to customer support on the address below.

Good luck!