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Anonymous User
Not applicable

Forget to Cancell the Subscription

Hi,

 

Recently I configured NOW TV stick and I gave my payment details because It asked at the set up of the NOW TV account. It was automaticaly available some subscriptions with 14 days trial period. Some how I was forget to cancelle the 14 days subscription and it was charged £9.99 and now I can see that there are pending subscription charges for Cinama and Boost etc.

 

I don't want to pay those payment. How can I sort this out? Do NOW TV can refund all the money they have charged. I not watching any movies or any now channels.

 

Kind regards,

PK

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Head onto Live chat and explain the situation, hopefully staff at NOW can help you out.

 

Live chat, click on “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to customer support on the address below.

Now TV customer service.jpeg

Good luck!

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Head onto Live chat and explain the situation, hopefully staff at NOW can help you out.

 

Live chat, click on “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to customer support on the address below.

Now TV customer service.jpeg

Good luck!

FYI that I do not work for NOW, just a NOW customer trying to help