23-11-2020 13:45
Hi I’m new to now tv and for the last few weeks I’ve been having issues linking my nowtv account to my now tv broadband account it keeps saying every time I enter the correct details something went wrong and it won’t let me complete my account I’ve tried phoning numerous times but I kept getting told it’s been put into a que and there’s never anything getting don’t about it please help thanks Craig
23-11-2020 14:07
Hi @Anonymous User
I might be wrong but i don't think you can link and combine two separate accounts together.
I posted a possible workaround on this link thread below, though it's long winded and messy.
https://community.nowtv.com/t5/Account-and-Billing-Broadband/Need-to-combine-accounts/m-p/523053
You could get further assistance from NowTV live chat (click the green chat online button) on this link page below.
22-12-2020 17:34
Hi Craigjay22
Sorry but dont get your hopes up . I joined Now tv broadband in September and after several attempts to get an account on my PC. They said to change my email address. So I did and again after several attempts they told me to change my email address again. so I did they still couldn't fix it and gave me a case number. They emailed me and said after trying for another 8 weeks they still couldn't get me an account on my PC. so they said I can go back on my original email address I joined up with and put me in another queue with another case number. but haven't heard from them and still can't get a PC account. I have literally spent several hours on the phone with them trying to rectify the situation all to no avail. Hope you have better luck.
22-02-2021 22:59
Same here guys i am in the same boat 3 months on.
NOW TV are very lucky we are in lockdown and cannot quickly move to different providers.
I think a lot of people would be moving on.