08-10-2019 7:50
I switched broadband providers end of August/beginning of September. The bill dates overlapped by 1 day, so I paid a full month for one days usage. All fine as my final bill was calculated at -£34.79 (i.e. a refund of that amount).
The bill on my account says this amount was paid to me on the 3rd of October but there is no sign of a credit on my credit card statement.
How do I get this issue resolved?
Thanks,
Andy
08-10-2019 8:50
@Anonymous User
When I was a Now TV broadband customer this is number I used to call them 0330 041 2460
If not I would then recommend using the Live chat.
https://help.nowtv.com/get-in-touch
1. NOW TV account & payments
2. Cancelling or renewing NOW TV Passes
3. Drop down 'How to get in touch'
4. Live Chat
16-10-2019 7:46
The live chat worked.
Even though the bill was marked as paid they were holding the money on my behalf, I guess they would have held it indefinately while waiting for me to ask for it.
It was credited to my card within about 5 days of me asking.