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andy97
Advocate

Final bill

I switched broadband providers end of August/beginning of September. The bill dates overlapped by 1 day, so I paid a full month for one days usage. All fine as my final bill was calculated at -£34.79 (i.e. a refund of that amount).

The bill on my account says this amount was paid to me on the 3rd of October but there is no sign of a credit on my credit card statement.

How do I get this issue resolved?

 

Thanks,

Andy

 

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2 Replies
gavs82008
Expert 2

Re: Final bill

@andy97 

When I was a Now TV broadband customer this is number I used to call them 0330 041 2460

 

If not I would then recommend using the Live chat.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

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andy97
Advocate

Re: Final bill

The live chat worked. 

 

Even though the bill was marked as paid they were holding the money on my behalf, I guess they would have held it indefinately while waiting for me to ask for it.

 

It was credited to my card within about 5 days of me asking.

 

 

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