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BillyMan
Advocate

Final bill not paid after waiting a long time

Hello,

 

I am entitled a refund after my cancellation of my broadband plan. In my account, it says that the money has been paid on the 8th of October. Today it is the 19th and still no money has been received. Bear in mind that I have moved abroad and calling has not been successful. What else can I do?

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gavs82008
Legend 5
Legend 5

Re: Final bill not paid after waiting a long time

@BillyMan 

Call the broadband team to chase it up.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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