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Anonymous User
Not applicable


I chatted to your help 27 Nov about my remote not working and was advised to purchase new remote. i bought new remote and stick as i could not purchase separately. The stick came with free one month passes i do not see them on my account 

please advise 

Also i have just down loaded a remote on my phone and that works better than the remote purchased. Had i been advised about this would not have spent money purchasing new stick

not very happy  

Thank you 


Legend 5
Legend 5

@Anonymous User 
Best to head onto live chat again and lodge a complaint to see what Now TV staff can do.


Another option is to drop them an email



FYI that I do not work for NOW, just a NOW customer trying to help

@Anonymous User  @gavs82008 


Believe it or not Ray


You can buy Now TV remote controls from Amazon, I know because I have bought about 3 or 4 over the past 3 years, you see they tend to run away and hide from my family.

Remote Control Emoji.png


I also have a downloaded remote control app from the Google Play Store, i.e. best of both worlds.



UK Bob

Anonymous User
Not applicable

Thanks to all those that responded to my message. I am not using the remote that came with new stick instead i use a mobile phone app which works very well


Buying a new stck came with free 1 month packages which thanks to Nowtv customer services are now allocated to my account


thank you all