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RegS
Advocate

F1 2023 Deal Mis-sold: Recharges at £20.99 not £19.99

First time I've had a complaint with Now TV so not sure who I contact to resolve this. I received an email stating that I could get the F1 2023 season for £19.99 for 12 months. 

Now looking at my account it appears they haven't configured the deal correctly to account for the standard price increase that's coming in, as it now shows that my next charge will be £20.99.

What's the best course of action to get this resolved? 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @RegS 

Have a read of these two linked threads below where NOW live chat and the NOW Community Manager reckons you won't get charged because it's an error their end.

I am still waiting for my Payment to be taken on the 13th of March to see if this is the case.

https://community.nowtv.com/t5/Offers-Vouchers/sports-month-membership/m-p/597599#M10701 

https://community.nowtv.com/t5/Account-Billing/Price-Increase/m-p/597332#M21482 

View solution in original post

6 REPLIES 6
schnapps
Legend 5
Legend 5

Hi @RegS 

Have a read of these two linked threads below where NOW live chat and the NOW Community Manager reckons you won't get charged because it's an error their end.

I am still waiting for my Payment to be taken on the 13th of March to see if this is the case.

https://community.nowtv.com/t5/Offers-Vouchers/sports-month-membership/m-p/597599#M10701 

https://community.nowtv.com/t5/Account-Billing/Price-Increase/m-p/597332#M21482 

schnapps
Legend 5
Legend 5

Hi @RegS 

I have edited the above second link for you to read where the first and second link was originally the same threads.

If you open and read the second link again you will see a post from Simon-J The Community Manager assuring this is an error on NOW's part and the £1 increase will not be taken.

To be on the safe side double check your bank statement after the payment is taken (that's what I will be doing and any discrepancies then contact live chat).

RegS
Advocate

Many thanks @schnapps

Bamboozled
Scholar

Cheers @schnapps  i asked this question elsewhere so I will go back and delete them

Cheers JT

Mikeh_
Scholar

I was on the chat with a customer service guy who was really rude and just kept pointing me towards a clause in the t&c’s which says they can increase the price, i said it was an offer for 12 months £25 sports and he just kept saying they can and will increase by £1 ! 

I complained and was told it won’t increase even though the next payment says it will 

Simon-J
Community Manager
Community Manager

Hi @Mikeh_ 

Firstly sorry to hear about the poor experience on chat.

I can confirm that while the regular price of Sports is increasing if you're on an offer you will not see an increase for the duration of that offer. While the contact centers were made aware I think some agents are confused between what's an error and the normal price increase. I've asked for the briefing to go out again.

You should see the next payment showing as your normal offer price now? 

Thanks

Simon