06-05-2023 19:41
Hi, last month I cancelled my sky sports subscription through now TV via BT. I have had a now TV account since 2015 and it was pulled over when I accessed sky sports through bt. Now that it is cancelled I want to use now TV on the account through my smart TV but I can't because it is still associated with bt. I do not want to access it through bt but instead revert back to watching a now box or through the smart TV. BT have confirmed that the subscription and membership have been removed but now TV still associate it BT.
Confused
06-05-2023 23:23
Have you given up BT TV entirely? If not, you are still getting Now Entertainment through BT, so if you want Sky Sports separately, you will need a new and separate account with Now for Sport alone.
(And note that swapping between the two accounts all the time can get tiresome, so maybe keep the BT one on the YouView box, and the Sports one on your TV - or a stick if your TV doesn’t have Now - and swap which you watch according to the two memberships).
But if you have given up BT TV entirely, then re-contact BT and ask them to let go of your Now account entirely, by reversing the process by which they pulled it over, something which is different from, and separate to, cancelling any memberships you may have had.