Error Message with Passes

[Anonymous User]

Hello I have had the same error message for the last 2 weeks saying:

We're having trouble displaying your passes

Please wait a moment and try again.

I have been on chat with 3 different agents of Now tv and none of them have been able to help. They keep accusing me of having a seconds account as I shouldnt be able to watch the entertainment pass as it ran out 2 weeks ago. I have no idea what is going on but I am sick of being on the chat for about 3 hours with all of these people.

Can anyone help? or has anyone had this same issue?

Many thanks

Lindzio

[SeeMoreDigital · Accepted solution]

Hi @Anonymous User,

That's most odd... First things first. What device are you using to access your NOW TV account?

[Anonymous User]

I am using my desktop, on Firefox and internet explorer. Have also tried using my tablet and still getting same issue.

[SeeMoreDigital]

Hi again @Anonymous User,

If you're able. Can you take a 'screen grab' of what you're seeing? And please remember to blank out-out any personal information (if there is any).

Cheers

[Anonymous User]

[SeeMoreDigital]

Thanks @Anonymous User,

Are you able to access the 'View my bills' area of your account? Is your payment history correct?

Cheers

[Anonymous User]

Yes I can see evreything else, and its all correct which is rather strange. 

[4268]

@Anonymous User clear history including cookies from your internet. Then try again. 

[Anonymous User]

Still doesnt work 😞 But thanks for the suggestion 🙂

[Anonymous User]

same problem ive canceled my direct debit to now tv online 3 months go and now getting s error when on website to remove opasses