So I'm a new member with a customer service issue. But that isn't the problem; reaching a human at NOW seems to be the biggest hurdle.
There is no telephone number.
There is the usual chatbot that just pushes you back to the pre-written help topics.
And there is an 'Agent Chat' function that, for the past three days, has been telling me that they'd be with me 'in a jiffy'... Nothing, nada, zero...
Oh, and I've spoken to the broadband helpdesk. No joy, of course.
Anyone got any ideas on how to make old fashioned human contact with someone?
OK, I am genuinely puzzled by that, I l have literally just contacted them using the link posted above and got through immediately. I then had to concoct an apology for wasting their time. Are you definitely clicking on the Chat online button near the top of the page?
I can't see the chat online box anywhere, I'm a broadband customer and I thought there was a phone number to ring for customer services but I can't find it. My broadband has been going off and on for last 24 hours but the technical check says everything is ok when it obviously isn't