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Anonymous User
Not applicable

Er, how does anyone reach customer service around here...?

So I'm a new member with a customer service issue. But that isn't the problem; reaching a human at NOW seems to be the biggest hurdle.

There is no telephone number.

There is the usual chatbot that just pushes you back to the pre-written help topics.

And there is an 'Agent Chat' function that, for the past three days, has been telling me that they'd be with me 'in a jiffy'... Nothing, nada, zero...

Oh, and I've spoken to the broadband helpdesk. No joy, of course.

Anyone got any ideas on how to make old fashioned human contact with someone?

11 REPLIES 11
kuepper
Scholar

I can't see the chat online box anywhere, I'm a broadband customer and I thought there was a phone number to ring for customer services but I can't find it. My broadband has been going off and on for last 24 hours but the technical check says everything is ok when it obviously isn't

redchiz1
Champion 2

Chat is for TV customers only, for Broadband you need to call 0330 041 2518.