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Anonymous User
Not applicable

Entertainment

I have paid £4.99 offer for Entertainment package today via email at 11.22 but I cannot access programmes via my TV app

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

When you say TV App I am assuming you mean the native NOW App on your smart television.

Any message on the screen when you try to play NOW Entertainment content?

Have you tried opening the NOW App navigate to the My Account  section (bottom grid row) then sign out.

After you have logged out unplug the power to the television for say a minute, then restart the television and sign in with your NOW account details that the £4.99 Entertainment Membership is on.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

What television make & model are you using and when checking on your NOW online account does the £4.99 Entertainment Membership show active?