@Anonymous User
Welcome to the forum. Are you sure you're signing in with the right login when you check your account? You can use your email address as the username to sign in with, so check which email address you got the email confirmation at and use that to sign in with.
If you still can't find the deal on your account try popping onto live chat, explaining what's happened and see if they can help. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
