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Anonymous User
Not applicable

Entertainment membership

I am being charged £9.99 monthly for the entertainment package which I did not know I had. When I look at my account this monthly payment is not shown. Ergo there is nothing I can cancel. Help

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

Cogito ergo this unexplained sum:-

 

https://help.nowtv.com/article/cancelled-but-still-being-charged

 

(and it mostly all still applies in a non-cancel unexplained charges situation).

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.