27-03-2018 20:20
27-03-2018 22:13
@Anonymous User
Welcome to the forum. If your payment failed the deal would have been cancelled. What you can do is pop onto live chat, explain what happened and see if there's anything they can do for you.
You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)