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Anonymous User
Not applicable

‎09-11-2019 14:47

Entertainment TV pass contract incorrectly cancelled

Hi. My entertainment tv pass 12 month contract was incorrectly cancelled and cut off today. I did not cancel it. Can you please reinstate it at £4.99 per month, as per my contract?

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4 REPLIES 4
Anonymous User
Not applicable

‎09-11-2019 16:49

Sky sports month pass- Tried to move from my i phone to my i pad , and pushed the trash icon

in error. as i could not use the 5 devices method, because it gives me a " need a pass " to register  again ? despite Now saying i can use a iPhone or tablet as devices?

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schnapps
Legend 5
Legend 5

‎09-11-2019 17:23 - edited ‎09-11-2019 17:25

In response to Anonymous User's comment

Hi @Anonymous User 

 

Quick question did you buy a one month Mobile sports pass ?

 

If so, your iPad will not work with the mobile sports pass (smartphone only).

 

Should you be using a Mobile pass what happens if you use your iPhone again and watch one of the five Sky Sports channels that is permitted with a Mobile pass which is Premier League, Action, Arena, Racing or News ?

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schnapps
Legend 5
Legend 5

‎09-11-2019 17:30 - edited ‎09-11-2019 17:32

Hi @Anonymous User 

 

You will need to contact live chat about this matter.

 

To reach live chat, open the link below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/vouchers-and-offers 

 

The activity on the NowTV Community Forum is mainly customers attempting to help each other out, where account related matters are dealt with by live chat.

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Anonymous User
Not applicable

‎10-11-2019 16:03

In response to schnapps's comment
Thanks, have given a message
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