@Anonymous User
It sounds like the Argos Pass didn’t take.
Can you look at My Account/Passes & Vouchers, and see if you have a ‘Vouchers waiting for you’ entry at the top, where the Pass may be lurking?
If not, then do persevere with Live Chat, as some agents are more clued-up than others:-
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, If you can finally get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
If you get this sorted, and do then set up your next Pass, you can always check in My Account/Passes & Vouchers that your next payment date has moved out as it should, and get on to NowTV if not, before you get charged again.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
