27-11-2019 11:23
I cannot update my email address online, help chat robot unhelpful HELP
27-11-2019 11:32
Hi @Anonymous User
If you visit our Live Chat team here via this link https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/changing-my-account-details
They will be able to help you do this. This isn't an automated bot you will be talking to, it's our dedicated help team so you will be in good hands. If you need any help just give me a shout by using the '@' symbol followed by my name 🙂
Cheers
Tony
27-11-2019 12:05
hi @Anonymous User
It wasn’t entirely clear if you couldn’t update your details because you couldn’t find where to do it, or because you got to the right place, but the screen wouldn’t let you do it.
If the former, then ‘Update my details’ on the page that @Tony-D linked you to will get you to the right place without having to go via Live Chat.
But if it’s the latter, you have to go via that tiny green arrow to get to Live Chat.