23-12-2019 21:57
does anyone else keep getting emails saying payment can not be taken and the subscription is going to be cancelled? Even tho it says in my account that payment has been made?? I get this email all the time. My subscription has never been cancelled and payment is always made. Really annoying.
24-12-2019 24:17
Yeah I get the same email as I got one on Sunday saying I hadn’t paid and it’s overdue and it says in my account that payment was received.
24-12-2019 10:08 - edited 24-12-2019 10:09
Hi @Anonymous User @Anonymous User
Same question asked in this linked thread below, where if you have a read of it i would suggest you jump over to nowtv live chat to find out why you have been receiving this email from them where everything on your account looks hunky - dory.
https://community.nowtv.com/t5/Off-Topic-Chat/Overdue-payment-yet-bill-states-paid/m-p/515410#M15731
31-05-2020 16:28
I went to live chat but its just a bot not very helpful tell you to do stuff you've already done....