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Anonymous User
Not applicable

Email stating payment has failed

does anyone else keep getting emails saying payment can not be taken and the subscription is going to be cancelled? Even tho it says in my account that payment has been made?? I get this email all the time. My subscription has never been cancelled and payment is always made. Really annoying.

3 REPLIES 3
Anonymous User
Not applicable

Yeah I get the same email as I got one on Sunday saying I hadn’t paid and it’s overdue and it says in my account that payment was received. 

schnapps
Legend 5
Legend 5

Hi @Anonymous User @Anonymous User 

 

Same question asked in this linked thread below, where if you have a read of it i would suggest you jump over to nowtv live chat to find out why you have been receiving this email from them where everything on your account looks hunky - dory.

 

https://community.nowtv.com/t5/Off-Topic-Chat/Overdue-payment-yet-bill-states-paid/m-p/515410#M15731 

Anonymous User
Not applicable

I went to live chat but its just a bot not very helpful tell you to do stuff you've already done....