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Anonymous User
Not applicable

Email says my broadband will be cheaper but the offer shown is more expensive than my contract

My contract costs £25 per month as I joined with the Fab Fibre discount.

 

I received an email mentioning:

 

Here’s how your broadband package would’ve looked on your monthly bill at the end of your offer before this change:

NOW TV Fab Fibre

 

£18

Line Rental

 

£17.99

Total

 

£35.99

And here’s how your broadband package will now look on your monthly bill when your offer ends:

NOW TV Fab Fibre

 

£32

Line Rental

 

£0

Total

 

£32

 

As it's not clear, does that mean my contract will be more expensive from next month, or will the fee be mantained at £25 per month as it is currently? 

2 REPLIES 2
Anonymous User
Not applicable

@Anonymous User 

 

Hello it may be an error. Check your account and bills and payments to see what exactly you will be charged. 

Anonymous User
Not applicable

Your monthly bill be £25 until you offer ends then they new amount will be £32.

 

Offers usually last 12 months from when you signed up. Note they do renewal/retention deals. So when it runs out call them.