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Email saying missed payment but payment was already taken from my account for this - is it a scam?

I received an email today asking me to update my payment as my payment for my NowTV Boost had failed. I checked with my bank and this payment was successfully taken 10 days ago - could this be a scam email?

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Elite 3

It is possible, get in touch with the NOW TV team using the Chat online button near the top of the page here: