Email saying missed payment but payment was already taken from my account for this - is it a scam?

[KimSanzone]

I received an email today asking me to update my payment as my payment for my NowTV Boost had failed. I checked with my bank and this payment was successfully taken 10 days ago - could this be a scam email?

[redchiz1]

It is possible, get in touch with the NOW TV team using the Chat online button near the top of the page here:

https://help.nowtv.com/article/how-to-submit-a-complaint