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Anonymous User
Not applicable

Email received requesting payment

Email received saying entertainment pass soon runs out and payment is due.

 

However entertainment pass runs out on the 16th of November 

 

Have they made a mistake or do they automatically remind you a moth early that payment is due

2 REPLIES 2
RoyB
Legend

@Anonymous User 

 

Why would NowTV do that? You are on an automatically renewing plan.

 

Where does it want you to make payment?

 

I would examine this email very carefully, to check if it is genuine or not.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

I has a similar email. Thought it was spam at first. Logged into my account - not via the email  - and they said a payment had been missed. I’m on a one year deal with passes I bought last Black Friday. I simply messaged them and it was sorted within a few days.