10-02-2016 21:18
we are told on the contact us page of the now tv help minisite (and in bounce backs) that we can use live chat and email to contact now tv support. However, the email address for this is not advertised. So please now tv.. What is the email address which we can use to send a query not previously set up in live chat?
10-02-2016 21:20
@Anonymous User wrote:
we are told on the contact us page of the now tv help minisite (and in bounce backs) that we can use live chat and email to contact now tv support. However, the email address for this is not advertised. So please now tv.. What is the email address which we can use to send a query not previously set up in live chat?
Hi @Anonymous User
NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help click "help centre"
The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.
If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV. Note the advice above assumes you are using a desktop PC, laptop PC or Mac (using one of these devices . To contact now TV is in fact recommended)
Hope that helps
10-02-2016 21:28
Nope, sorry, that does not help in terms of finding the address but it does illustrate my point. The email address is not published anywhere.
10-02-2016 21:30
There is no published email address. You use the contact us form and they'll reply to you.
12-02-2016 15:25
Hi @Anonymous User
Thanks for getting in touch, sorry you've had issues trying to e-mail. As mentioned by @Anonymous User you just fill out a form and we'll be in touch. As you've now posted what issue or query can we help with?
Cheers
Ranj
NOW TV Team
04-03-2016 18:43
This is false advertisation. I have been searching for NOW TV's email address to discuss an issue.
There is no email address or a link to an email address, neither is the live chat accessible.
This is not on.
Please can somebody get in touch with me regarding this issue.
04-03-2016 19:56
Try the following (direct test link) to the forums Live Chat facility...
05-06-2018 11:50
I am very very angrey with your servise i cancaled now tv back in aug 2017 and have been charged every month since then £7.99 i wont my money back in full i am a single mum of two can £7.99 a month is a lot when you dont have a pot to ###### in
02-05-2018 14:29
I Have tried for the past hour to try and chat online which i believe is now down. Cannot send a messae either as keeps bouncing back.
Just bought a pass and its not working on any device all i want is a refund and you cannot get hold of anyone .
Disgusting service
05-06-2018 11:52
dont do it now tv is rubbish