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Anonymous User
Not applicable
‎21-01-2020 12:24

Email - We're making your monthly broadband package cheaper

I have just received an email telling me my package will become cheaper. However, I currently have phone only package at £25 a month and the email talks about my bill going up to £35 a month and talks about a TV package, which I dont have - please can you advise? 

1 Solution
Karl-F
Community Manager
Community Manager
‎21-01-2020 15:46

Hi all,

 

We just wanted to clear up any confusion on the price change – if you signed up for NOW Broadband in the last 12 months, you’ll currently be paying a special introductory offer price each month.

 

This isn’t changing – you’ll continue paying this offer price until 12 months after you signed up.

 

The only change is that after these 12 months, you’ll roll onto a new lower price point, compared to what you would’ve paid before.

 

Please check out our help article here for more info.

 

The NOW TV Team

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