I have just received an email telling me my package will become cheaper. However, I currently have phone only package at £25 a month and the email talks about my bill going up to £35 a month and talks about a TV package, which I dont have - please can you advise?
Solved! Go to Solution.
We just wanted to clear up any confusion on the price change – if you signed up for NOW Broadband in the last 12 months, you’ll currently be paying a special introductory offer price each month.
This isn’t changing – you’ll continue paying this offer price until 12 months after you signed up.
The only change is that after these 12 months, you’ll roll onto a new lower price point, compared to what you would’ve paid before.
The NOW TV Team
Well I have just had this email, to say I will be paying £25 per month after the 2nd Feb, when in fact after contacting NOWTV earlier this month, they agreed to keep me on the £18 per month on a new contract for another 12 months?
i have the same issue. At the start of January I phoned the call centre and got a new contract. We agreed a price for the next 12months. The email seems to ignore this agreement. Thank you for posting your isssue. It's not just me!
Hi @Anonymous User
To give you an idea when you started the NowTV Broadband service, go to My Account > Orders & Appointments on here and look at the live activation date.
Should you have renewed and renegotiated a new 12 month deal in the second, third year etc then go to My Account > Message Centre whilst logged in on here and there should be an email somewhere in this section of your account giving the details of your latest Broadband contract agreement with NowTV.
Just spoke with Bronagh on chat and it was confirmed there was a typo in the email. If you're in a contract the price will remain exactly the same until it's up. Very confusing but she was apologetic about the confusion - they've just not added discounts to any of the emails that have gone out.
Mine expires in August. You could possibly work yours out from your billing history to see when you started the current year at the amount your paying now. My Account, Bills & Payments, View Previous Payments. Hope this helps.