21-01-2020 12:24
I have just received an email telling me my package will become cheaper. However, I currently have phone only package at £25 a month and the email talks about my bill going up to £35 a month and talks about a TV package, which I dont have - please can you advise?
Solved! Go to Solution.
21-01-2020 15:46
Hi all,
We just wanted to clear up any confusion on the price change – if you signed up for NOW Broadband in the last 12 months, you’ll currently be paying a special introductory offer price each month.
This isn’t changing – you’ll continue paying this offer price until 12 months after you signed up.
The only change is that after these 12 months, you’ll roll onto a new lower price point, compared to what you would’ve paid before.
Please check out our help article here for more info.
The NOW TV Team
21-01-2020 13:14
customerservices [at] nowtv [dot] com, because the email address has been removed
21-01-2020 13:20
I went through that option (as well as loads of other options) and didn’t get the option of speaking to anybody!
Mine doesn’t renew until November but if I knew this was going to happen I wouldn’t of gone with NOW in the first place!! Just want to be able to speak to someone to find out what is going on!!
21-01-2020 16:37
Wow, There are so many different amounts people are paying for BB, Mine is currently £25 and expires in August with a new "lower" price of £32 instead of £35. How the #### is that lower? If I don't get to keep it below the current amount in July guess who's looking at price compare websites.
21-01-2020 13:33
it should look something like this:
I was number 10 in the waiting list but I got there eventually.
21-01-2020 12:52
At present, my bill is £25.00 per month for broadband, line rental and phone. This ends in July.
By this email, my "cheaper"package will cost me £7 more.
I suppose its a good heads up as to whats ahead
21-01-2020 13:56
Anyone know how to live chat with someone on Now TV about this?
21-01-2020 14:26
I want to query the same e mail I have received.....but it's so difficult to get a quick answer....they say they are making my broadband cheaper...i.e reducing it from£35.99 per month to £32 per month, when I only pay £25.00!!
I know they will say it was a special first year contract fee...I left Virgin because of their price hikes and intend to do the same with NOW!
21-01-2020 14:33
Do you have a deal/discount on your contract just now? Maybe its runs out when the new price starts.
Mine is currently below however I actually pay £35 currently as I have a renewal discount of £8.99
NOW TV Super Fibre £26
Line Rental £17.99
Total £43.99
In July It will be £35 unless I get another renewal discount when I call up in June
NOW TV Super Fibre £35
Line Rental £0
Total £35
21-01-2020 16:52
I received an email stating my package would be going down to £35 a month Next January, I signed up for a package deal at £30.00 a month and according to my email and account I am currently £43.99 a month.. I certainly wont be recommending Now tv to anyone. Im really dissapointed in the service here and should have stayed with my previous supplier
21-01-2020 15:46
Hi all,
We just wanted to clear up any confusion on the price change – if you signed up for NOW Broadband in the last 12 months, you’ll currently be paying a special introductory offer price each month.
This isn’t changing – you’ll continue paying this offer price until 12 months after you signed up.
The only change is that after these 12 months, you’ll roll onto a new lower price point, compared to what you would’ve paid before.
Please check out our help article here for more info.
The NOW TV Team