I have just received an email telling me my package will become cheaper. However, I currently have phone only package at £25 a month and the email talks about my bill going up to £35 a month and talks about a TV package, which I dont have - please can you advise?
We just wanted to clear up any confusion on the price change – if you signed up for NOW Broadband in the last 12 months, you’ll currently be paying a special introductory offer price each month.
This isn’t changing – you’ll continue paying this offer price until 12 months after you signed up.
The only change is that after these 12 months, you’ll roll onto a new lower price point, compared to what you would’ve paid before.
I got the same email and also only paying £18 a month at the moment! Can't get in touch via chat to find out what's going on, wondering if they are putting my bill up as it will have been 12 months I've been with them?!
I’ve had the same email, currently pay £18 for broadband and phone and have received an email to say I pay £25.99 a month and it will be going down to £25, can’t speak to anybody on the “help chat” to find out what’s going on!!
I have the same email,my monthly payment is to be reduced from £26 down to £32,great news! as you can see being dyslexic has never stopped me spotting a bargain,
