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Newbie

Email - We're making your monthly broadband package cheaper

I have just received an email telling me my package will become cheaper. However, I currently have phone only package at £25 a month and the email talks about my bill going up to £35 a month and talks about a TV package, which I dont have - please can you advise? 

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Community Manager
Community Manager

Re: Email - We're making your monthly broadband package cheaper

Hi all,

 

We just wanted to clear up any confusion on the price change – if you signed up for NOW Broadband in the last 12 months, you’ll currently be paying a special introductory offer price each month.

 

This isn’t changing – you’ll continue paying this offer price until 12 months after you signed up.

 

The only change is that after these 12 months, you’ll roll onto a new lower price point, compared to what you would’ve paid before.

 

Please check out our help article here for more info.

 

The NOW TV Team

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Mentor

Re: Email - We're making your monthly broadband package cheaper

Same here, I pay £18 for internet and in the email it says that I currently pay £25.99 and will pay only £25. What are you doing, guys?

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Newbie

Re: Email - We're making your monthly broadband package cheaper

I got the same email and also only paying £18 a month at the moment! Can't get in touch via chat to find out what's going on, wondering if they are putting my bill up as it will have been 12 months I've been with them?!

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Advocate

Re: Email - We're making your monthly broadband package cheaper

Hi!

 

I have had the same email! If anyone finds out more about this, please can you also let me know?

 

Thanks!

 

Luke

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Advocate

Re: Email - We're making your monthly broadband package cheaper

I’ve had the same email, currently pay £18 for broadband and phone and have received an email to say I pay £25.99 a month and it will be going down to £25, can’t speak to anybody on the “help chat” to find out what’s going on!! 

frustrating!

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Newbie

Re: Email - We're making your monthly broadband package cheaper

I have the same email,my monthly payment is to be reduced from £26  down to £32,great news! as you can see being dyslexic has never stopped me spotting a bargain,

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Observer

Re: Email - We're making your monthly broadband package cheaper

Its pants - much better deals elsewhere. Cant see how to cancel at end of 12 month contract.

Anyone know?

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Advocate

Re: Email - We're making your monthly broadband package cheaper

At present, my bill is £25.00 per month for broadband, line rental and phone. This ends  in July.

By this email, my "cheaper"package  will cost me £7 more. 

I suppose its a good heads up as  to whats ahead

 

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Advocate

Re: Email - We're making your monthly broadband package cheaper

Mine goes up from £18 to £25 on 28th May.

Will be switching shortly before that.

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Advocate

Re: Email - We're making your monthly broadband package cheaper

Hi, I have had the same email £25 reduced too £32. I was on hold for 25 minutes waiting to talk to someone. But just had it reduced down too £22.99 

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