Hi after several attempts I have finally got help from online chat to cancel my passes & being over charged but not refunded
After receiving a cancel confirmation , I can still watch until it expires
My bank account 2 days after cancellation shows .10 p being deducted twice
Not much but out of principle why is this & for how long ? My watching period has not expired yet
This causes bad publicity & makes one not want to reactivate again in the future