Early Payments

[Anonymous User]

Why have you taken two payments for the sky cinema pass out within the space of two weeks. I believe this is monthly so don't appreciate early payments coming out. 

[RoyB]

Are you sure both Passes are on the same account?

[Anonymous User]

Yes both passes are. Check this morning in payments and my entertainment pass wasn't due out till end of month. They have now attempted to take that payment. Both passes where last paid on the 29th April and both payments where next due 29th May. 

[Anonymous User]

I asked for all payments to be taken from my bank on the 28th of month why has it come out today the 22nd I now have nothing to liv with at all till I get paid

[gavs82008]

@Anonymous User 

This for broadband or TV passes?

[Anonymous User]

I asked for it to be taken from bank on 28th

[gavs82008]

@Anonymous User 

As I am customer like you I haven't got access to account info. 

If you had answered my question in the first place I would be able to provide links that could help you out.

Each TV pass is a separate payment. Same with Broadband, completely separate from TV passes. 

Broadband can be resolved by calling the team.

TV passes can only be resolved by Live chat.

[Anonymous User]

Thanks it's my 1st time on am struggling pleas do

[gavs82008]

@Anonymous User 

Not a problem. All I can do is try to help where possible. 

So for TV passes, live chat can be found on the link below. Make sure to click "Chat to an advisor"

https://help.nowtv.com/article/how-to-submit-a-complaint

Live chat might be able to sort out your broadband as well.

For Broadband the free from (0800) number is in the link below. Please note that anything relating to TV passes they will direct you to Live chat.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1