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Judy
Newbie

‎21-09-2023 16:05

Dusputed payment

I am still being charged for a subscription I cancelled more than 1 year ago. Every month £25.98 is being debited from my card and services I have not used in over a year and which I cancelled

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎21-09-2023 19:48

@Judy 

Each membership is separate and need to be cancelled individually. 

Did you get email confirmation of the cancellation? 

If you didn't then I am afraid to say you did not follow the wonderful cancellation process.

For any chance of a refund you must speak with staff via live chat. Make sure your signed in and hit the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎21-09-2023 19:59 - edited ‎21-09-2023 20:00

In response to gavs82008's comment

@Judy @gavs82008 

And each service is billed separately. So, @Judy, is this one payment, or are you aggregating several separate ones?

If it’s one payment, it is possibly a discounted Sports membership, though I am wondering if it is a broadband subscription.

Did you have Now Broadband, have you got it now, or are you with some other ISP?


If it looks like a Broadband subscription that should have ceased being paid for, contact Now Broadband on one of the following numbers, to find out what has gone wrong here, and hopefully have them put it right:-

0330 041 2518, 0330 041 2462, 0330 332 3050, 0800 759 1213, 0330 041 2473

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.