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Anonymous User
Not applicable

Duplicate payment

I purchased a Now TV stick on the 5/4/20 for £24.99 and this has debuted and shows on my statement however there is a second payment of £24.99 also pending but only one order was placed and only one confirmation email has came through.

There were no issues when making the payment and it was only attempted once and went through successfully straight away.

Unable to get in contact with anyone on the live chat or phone at the moment, does any know why this might have happened? 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

You could try filling this form for incorrect charge. 

https://account.nowtv.com/payments/query/incorrect-charge

 

Otherwise this form is the only other way to get in touch. 

https://help.nowtv.com/complaints/tv

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

You could try filling this form for incorrect charge. 

https://account.nowtv.com/payments/query/incorrect-charge

 

Otherwise this form is the only other way to get in touch. 

https://help.nowtv.com/complaints/tv

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you very much!