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Anonymous User
Not applicable

Due a £22.71 refund to my bank today 16th april and it asnt gone in my bank

Cancelled last month due a refund today but not recieved 

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User @Mark_Weinreb 

 

Friday was a Bank Holiday, Saturday (the day of the posting) and Sunday are not business days, and Monday is indeed a Bank Holiday, everywhere in the UK except Scotland, where in some areas only, it is a Public Holiday.

 

But the Scottish banks don’t operate on Monday; all the banks take a holiday, even though it isn't a Bank Holiday.

 

Until these days have passed, your payment is likely to be in stasis 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

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2 REPLIES 2
Mark_Weinreb
Legend 5
Legend 5

@Anonymous User Today is a bank holiday, as is next Monday. So if the refund wasn’t paid to your bank by yesterday, you won’t get it before Tuesday. Or maybe Wednesday.

RoyB
Legend

@Anonymous User @Mark_Weinreb 

 

Friday was a Bank Holiday, Saturday (the day of the posting) and Sunday are not business days, and Monday is indeed a Bank Holiday, everywhere in the UK except Scotland, where in some areas only, it is a Public Holiday.

 

But the Scottish banks don’t operate on Monday; all the banks take a holiday, even though it isn't a Bank Holiday.

 

Until these days have passed, your payment is likely to be in stasis 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.