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Anonymous User
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Double charged

I have been charged 36pounds for September month whereas it should be only 18pounds.

 

Could you please refund the extra amount that's been charged and update.

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gavs82008
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Legend 5

Re: Double charged

@Anonymous User 

Check this link for any “duplicate accounts” using the same payment details.

https://help.nowtv.com/article/find-an-account

 

There is a form you can fill out for "incorrect charge" but don't hold your breath.

https://account.nowtv.com/payments/query/incorrect-charge

 

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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