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Bloke33
Scholar

Disgusted to be charged for NOW's awful phone support on 0330 number!

I'm disgusted to find I am being  charged for phone support on NOW's 0330 number!  Sitting in a queue for 30-minutes being charged in order to ask them how how much it costs me to ring overseas is infuriating. I noticed they put the prices up 2-days ago but it's so badly put together it doesn't make any sense. Nothing is straightforward and easy to access. Probably hard to find any info by Design so customers have to phone up and they make even more money out of us. I find it highly unethical to be making money out customer support.

 

Call tariff guide so aggrovating. Why can't they just make a list saying cost to Spain xx USA xx France xx. Instead they deliberately obfuscate.

 

I need to know the call costs for France Germany Spain and USA.

 

The artificial intelligence Bot is about as much use as of barbers on the steps of a guillotineTotally infuriating. Only you can only ask it questions they want you to ask. Pathetic waste of pixels!

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18 Replies
gavs82008
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Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

@Bloke33 

Email customer support using the address in the below picture.

2E2EDA7B-4F24-44BA-AF0B-22CC5E81D3EB.jpeg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Bloke33
Scholar

Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

Thanks for responding but I need to make a phone call today. Email support is useless. Information should be clearly indicated somewhere on the website. But it isn't. Total incompetence or maybe just deliberate so we have to call and they charged us for it.

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schnapps
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Legend 5

Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

Hi @Bloke33 

 

This information is on the NOW website.

 

https://www.nowtv.com/calls 

 

Don't know if it's any help, plus there is a link on the page with the current call Tariffs.

Bloke33
Scholar

Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

But there have been price increases on 1st Nov 2021... this has not been updated.

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RoyB
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Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

@Bloke33 

 

No?

 

https://web.static.nowtv.com/images/docs/SNG_Nov2021_NOW_INT.pdf


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Bloke33
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Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

@Roy This is mobile phone tarif's. 

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RoyB
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Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

@Bloke33 

 

OK, I was working off this:-

 

https://help.nowtv.com/article/How-much-do-calls-cost

 

There are two lists that are updated for November 1st, and one that is still dated June 1st.

 

I am presuming that the June one is still current, and hasn’t been updated as none of the rates shown there were changed on 1st November.

 

Am I wrong about this, though?


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Saint1976
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Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

Bloke33
Scholar

Re: Disgusted to be charged for NOW's awful phone support on 0330 number!

@Roy 

I appreciate you are trying to help but my post is a complaint about the appalling wait time for phone support. And being charged through the nose for it. I needed to make a call to Spain but had no idea of the cost until it was too late to make the call.

 

I've called support several times and I have no idea how much that has cost me yet. I just think it's disgusting to charge for support. Support should be free... not an opportunity to screw more money out of their customers.

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