03-11-2021 17:05
I'm disgusted to find I am being charged for phone support on NOW's 0330 number! Sitting in a queue for 30-minutes being charged in order to ask them how how much it costs me to ring overseas is infuriating. I noticed they put the prices up 2-days ago but it's so badly put together it doesn't make any sense. Nothing is straightforward and easy to access. Probably hard to find any info by Design so customers have to phone up and they make even more money out of us. I find it highly unethical to be making money out customer support.
Call tariff guide so aggrovating. Why can't they just make a list saying cost to Spain xx USA xx France xx. Instead they deliberately obfuscate.
I need to know the call costs for France Germany Spain and USA.
The artificial intelligence Bot is about as much use as of barbers on the steps of a guillotine! Totally infuriating. Only you can only ask it questions they want you to ask. Pathetic waste of pixels!
04-11-2021 17:56
As i said previously...
Typing "NOW overseas call charges" into google should come up with the page for overseas call charges but it doesn't. It comes up with a link to hundreds of charges for everything but the cheap overseas tarifs which is one of their best selling points. A simple search for NOW overseas call charges should display this link https://www.nowtv.com/calls
05-11-2021 10:44
@Anonymous User
Top hit for me….
05-11-2021 10:55
Same as me but you are not looking at the results.
05-11-2021 23:02 - edited 05-11-2021 23:02
@Anonymous User
3. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain (inc Canary Islands), Sweden, Switzerland and calls to USA (also includes mobiles in Canada and USA) irrespective of the length of the call. A 25p connection fee applies to all non-EU destinations.
How do you mean?
03-11-2021 22:26
@Anonymous User call the free number in the link below
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
03-11-2021 22:43
Thanks for the free number. It would have made all the waiting less painful over the years. It's no mystery why it's not displayed where I found the 0330 number.
04-11-2021 8:51
Hi @Anonymous User
The 0330 helpline numbers found under the My Broadband & Calls section of your NOW Broadband online account or following the get in touch method from the Broadband links on the NOW Help Centre should be free of charge to NOW Broadband customers calling from their NOW landline according to this NOW help article linked below.
https://help.nowtv.com/article/how-much-does-it-cost-to-call-now
04-11-2021 9:19
@schnapps The 0800 number should be visible on the top of every page with a disclaimer stating "you may have to wait over 40-50 mins for us to answer your call"
There is no call back service like many other companies use so why don't they make it less painful for customers by employing a few more agents to answer the excess calls. They definitely know their most busy times of day but don't seem to care about their customers waiting so long.
Typing "NOW overseas call charges" into google should come up with the page for overseas call charges but it doesn't. It comes up with a link to charges for everything but the cheap overseas tarifs which is one of the best selling points. A simple search for NOW overseas call charges should display this link https://www.nowtv.com/calls
If they are not charging for customer support calls then they should display the fact. They don't make things easy on us or themselves by leaving out good points and bad points. I can only guess that is down to poor management decisions I've mentioned above.
04-11-2021 11:04 - edited 04-11-2021 11:06
Hi @Anonymous User
Sounds like you had some bad experience when phoning NOW Broadband.
I can only go by my personal experience and on the small number of occasions that i have used the 0330 helpline telephone numbers showing on my account the average call time getting through varied between 15 to 20 minutes for me.
To be honest i have never looked at NOW International call charges (so not clued up on it), because it is something that doesn't affect me personally and i am only interested in UK landline and UK Mobile phone calls on my NOW Anytime Calls package for my NOW phone usage case.