28-09-2022 10:28
Hi my sister has Downs and has a broadband package. She receives various benefits and her carer Centre have said she is entitled to a discount…can you advise?
28-09-2022 10:30
@Anonymous User
All I can suggest is to call the broadband team to see if they can do it.
https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments
NOW Broadband Members can call us 8am–8pm, 7 days a week.
03300 412485
28-09-2022 13:53
@Anonymous User
These are Now’s rules, if she is a current Now Broadband user:-
https://help.nowtv.com/article/now-broadband-basics
Is she in receipt of Universal Credit or Pension Credit, and will she be the account holder?
Other broadband suppliers may have differing rules, if she is not with Now.