Direct debit without a subscription

[Anonymous User]

Hello,

i’ve just noticed that these past 3 months I’ve been charged 15€ + 3€ every month from NOW on my bank account. 

The problem is I don’t have any active subscription, the one I did a few months ago was with my Paypal so I don’t understand how NOW got my bank account information? And I have not created another account on Now?

I have lost 54€ for no reason.. thank you for your help.

Faiza

[gavs82008]

@Anonymous User 

Use this link to determine if you have another account with the same payment details. 

https://help.nowtv.com/article/find-an-account

Jump onto live chat or send an email to customer support. Both methods described in my signature below.

[Anonymous User]

Hello, 

Thank you for your answer, however I have no results when trying this. I have emailed the customer service and waiting for an answer. Thanks.