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Anonymous User
Not applicable

Did not transfer money automatically

My bank card is not expire any time soon, it has enough money all the time, my home address is correct, it charged one pound when I first entered my card( and got refunded) and it doesn't pay automatically every month. I revised an email stating NOW TV is going to cancel it if I don't pay it. How can I solve it? 

Legend 5
Legend 5

@Anonymous User 

When you update your payment details it automatically takes a “holding payment” of £1 which is never officially taken.


If your membership is not paid I’d suggest popping onto live chat to explain the situation, just make sure to click “chat online”.

FYI that I do not work for NOW, just a NOW customer trying to help